The process
A clear process when the situation feels unclear.
Most people arrive here after something confusing and distressing. The work starts with the facts: what happened, when it happened, and what can still be shown from the record.
The process
A clear process when the situation feels unclear
A structured, evidence-led path from incident to understanding your realistic options.
- 01
Submit Your Case
Provide the basic transaction and incident information.
- 02
Initial Assessment
Your submitted information and available evidence are reviewed.
- 03
Transaction Analysis
Where appropriate, publicly available blockchain data is examined to understand transaction movement.
- 04
Understand Your Options
Receive an explanation of realistic next steps based on the available information.
Before you submit
What is useful to gather
You do not need everything to start. Anything you can provide makes the initial assessment more useful.
- 01Transaction hashes for every transfer involved
- 02Wallet addresses you sent to, and any you received from
- 03Dates, assets and approximate amounts
- 04Screenshots of conversations, websites and platform dashboards
- 05Any case numbers or responses from exchanges and platforms
Never include seed phrases, private keys, passwords or authentication codes in anything you send us, or in any message to anyone else.
Handled privately
Client correspondence is handled only through private, encrypted channels.
Every update we publish appears in your private dashboard and is emailed to the address registered on your case.
Your safety
Your keys stay yours. Always.
We will never ask for your seed phrase or private key. No legitimate investigation ever needs them, and sharing them puts everything still in your control at risk.
- Never provide your seed or recovery phrase.
- Never provide your private key.
- Never provide account passwords or authentication codes.
- Never install remote-access software solely because someone claiming to be a recovery agent asks you to.
Transparency
What EasyReclaim can do, and what we cannot promise
Honesty is the foundation of trust. We are clear about the limits of cryptocurrency recovery before a case begins.
What we can do
- Assess submitted case information
- Review publicly available blockchain transaction information
- Help organise transaction evidence
- Identify potential next steps
- Help users understand possible reporting or escalation routes
What we cannot promise
- We cannot guarantee recovery
- We cannot reverse blockchain transactions
- We cannot control another person's wallet
- We cannot independently force an exchange to freeze assets
- We cannot issue court or law-enforcement seizure orders
Start here
Every case starts with understanding what happened.
Submit the available transaction information for an initial assessment. Never include seed phrases, private keys, passwords or authentication codes.
Already submitted a case? Check your case status