Service
Wrong Network Assistance
Help users understand potential options when cryptocurrency was transferred using an incorrect blockchain or network.
Overview
Sending an asset over the wrong network often leaves funds recoverable in principle but inaccessible in practice. The outcome depends on which platform holds the destination address and whether it supports the network used.
What this involves
- Confirming the network actually used versus the network intended
- Assessing who controls the destination address
- Explaining the recovery routes a platform may or may not offer
- Guidance on the information a support team will ask for
What to prepare
- The transaction hash and the network used
- The receiving address and the platform it belongs to
- Copies of any support tickets already opened
Please note
Recovery depends on the receiving platform's own policy and its technical capacity.
Start here
Every case starts with understanding what happened.
Submit the available transaction information for an initial assessment. Never include seed phrases, private keys, passwords or authentication codes.
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