Service
Wrong Wallet Address Assistance
Assess circumstances where cryptocurrency was accidentally transferred to an unintended wallet address and identify realistic next steps.
Overview
A mistaken address is one of the most difficult situations in crypto. We help you understand the exact nature of the error, what the receiving address reveals, and which, if any, routes remain open.
What this involves
- Verification of the address and network used
- Assessment of whether the destination appears to be a personal wallet, contract or exchange deposit address
- Explanation of whether the recipient is identifiable at all
- Realistic next steps, including platform contact where relevant
What to prepare
- The transaction hash of the mistaken transfer
- The intended and actual destination addresses
- Any response already received from a platform or wallet provider
Please note
Blockchain transactions generally cannot simply be reversed. Available options depend entirely on the circumstances of the transaction.
Start here
Every case starts with understanding what happened.
Submit the available transaction information for an initial assessment. Never include seed phrases, private keys, passwords or authentication codes.
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