Service
Exchange & Platform Cases
Assess cases involving exchanges, platforms or services where cryptocurrency may have moved through identifiable accounts.
Overview
Where funds pass through a regulated exchange, that exchange often becomes the only party with records that matter. We help you understand what to ask for, how to ask, and what a platform can realistically do.
What this involves
- Identification of exchange or service deposit points in the transaction path
- Explanation of what platform compliance teams can and cannot act on
- Support organising a complete, factual request or complaint
- Review of responses received and possible escalation routes
What to prepare
- Transaction hashes showing the funds reaching the platform
- Your account details and the platform's name
- Any case numbers or correspondence already exchanged
Please note
Exchanges act on their own policies and legal obligations. We cannot instruct or force them.
Start here
Every case starts with understanding what happened.
Submit the available transaction information for an initial assessment. Never include seed phrases, private keys, passwords or authentication codes.
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